Care Coordination


Our hMessage service is a HIPAA-compliant messaging platform built around a unique electronic Work Queue to facilitate complete care coordination and deliver correspondence to any provider regardless of technology level. Built on the Microsoft Azure for Health secure cloud network, hMessage delivers best-in-class compliance and reliability as an integrated service of our Communications Suite.

Healthcare is busy. Patients are constantly coming and going and all have all been seen by multiple providers – how does your staff keep up with all the paperwork? EMRs make it easier to work with patient records within your organization but often produce MORE paperwork when sending and receiving medical records and creating patient referrals. All this added paperwork is cluttering patents records, slowing down your EMRs, and adding liability with more pages in the “patient chart”. What do you do? Email is not HIPAA compliant, faxing alone is a black hole, phone calls are timely, and post-it notes get lost. All of this leads to delayed responses, inaccurate or missing information, lack of follow-up, and ultimately increased business costs and loss of referral revenue.

HIE Network’s hMessage service is simple to use and gives staff a unified workflow for all medical correspondence regardless of your EMR platform or who you are communicating with. Use it for medical records requests, patient referrals, RX refill requests, back-office billing requests and more. Achieve better referral management with audit trails of who has seen each medical correspondence and how long it took to complete each task in its designated workflow. hMessage is an integrated service in the secure cloud network offering advanced functionality when coupled with other tools in the Communication Suite providing the ability to link patient records and automate routing to the patient chart in your EMR.


  • Referral management with ALL of your referral partners
  • Unified workflow
  • You send the message…. We ensure it’s delivered to the recipient
  • No limitations on the number or type of documents you can securely send
  • Manage all medical correspondence from one easy to access the work queue
  • Support for DIRECT messaging
  • Integrate with your EMR’s document import process
  • Easily track and transfer documents between departments
  • Remove the clutter in your EMR and take back control of your patient chart

HIE Networks’ Communication Suite is the answer for:

“I had no way to know how many faxes were received and how many faxes were sent back,” she said. “Now that we have HIE Networks I can see how many documents we received on a daily basis, a weekly basis, a monthly basis. I can see how many documents we sent back twice or three times. Now that I have this data it allows me to have healthy and productive conversations with colleagues.”

Rose McBride

Insurance Manager , Tallahassee Memorial Healthcare

Manage Workflow

All services in the Communication Suite are backed by a team of Workflow Engineers that work with you to streamline your business. Our tools integrate with both your EMR and your staff providing automated workflows that are effective and easy to manage.

Measure Productivity

The Communication Suite provides an objective way to measure medical office performance and uncover workload issues. All service offerings are integrated into our secure cloud network providing reports and business analytics so that you can track productivity.

Meet Privacy Standards

Our Communication Suite offers immediate compliance with HIPAA/HITECH. All data is secure and encrypted to the highest standards and all services are delivered under healthcare specific legal agreements including BAAs.

Initial Setup and Training Fees Waived


HIPAA Compliant Faxing

Fully integrated hosted electronic inbound and outbound faxing that requires NO fax lines


Care Coordination

Messaging platform built around a unique electronic Work Queue to facilitate referral management


Clinical Data Exchange

Smart EMR interfacing coupled with secure patient lookup to fit real-world business needs

"We have been using HIE for well over 10 years at Digestive Disease Clinic now and have been very pleased with all aspects of their services. From the ease of use to the community-based access of records (which is undeniably invaluable in any practice) to the ability to send and receive records without the problem of failure that the old fashioned faxing method sometimes brings. And if support is needed they are always fast to respond as well as knowledgeable and solves any issues we may have in no time. They are constantly searching for and achieving ways to make the workflow more efficient not only for our office but between other practices and facilities. I highly recommend the company and look forward to future innovations!"

Debra P. Garrison, LPN

Digestive Disease Clinic

How Can We Help?